Contact Us
If you need assistance, you can get in touch with our customer service team through the following channels:
Our customer service hours are 9 AM to 6 PM (Mon-Fri). We are closed on weekends and public holidays.
FAQ – Frequently Asked Questions
Before contacting us, you might find an answer to your query in our FAQs section:
1. How can I place an order?
Simply browse our store, select the items you wish to purchase, and proceed to checkout. You can pay with a variety of payment methods, including credit/debit cards, PayPal, and more.
2. How can I track my order?
After placing an order, you will receive an email with tracking information. You can also log into your account to track the status of your order.
3. How do I return an item?
If you’re not satisfied with your purchase, you can return it within 30 days of receipt. Visit our Returns & Refunds section for detailed instructions.
4. What should I do if my item arrives damaged or defective?
Please contact our customer service team immediately. We’ll help you arrange for a return, refund, or replacement, depending on the situation.
5. Do you offer gift cards?
Yes! You can purchase gift cards directly from our website in various denominations.
Returns & Exchanges
If you’re not completely satisfied with your purchase, we offer a 45-day return policy for most items. Please note that some items are non-returnable, such as opened electronics or personal hygiene products. To initiate a return, follow these steps:
- Contact our customer service team within 30 days of receiving your item.
- Provide your order number and reason for return.
- Ship the item back in its original packaging, ensuring it’s unused and in a resellable condition.
Order Support
If you have any issues with your order, please reach out to us. We can assist you with:
- Order cancellations
- Addressing missing or incorrect items
- Changes to your order before shipment
- Refund processing
Shipping Information
We offer multiple shipping options for fast delivery, including standard shipping, expedited shipping, and next-day delivery. Shipping fees depend on your location and the size of your order. For international shipments, please note that customs fees and import duties may apply.
Visit our Shipping Information page for detailed shipping options, delivery times, and rates.
Feedback
We value your feedback and are always looking for ways to improve. If you have suggestions or concerns, please reach out to us. We appreciate your input and strive to enhance our customer service and product offerings.