Money-Back, Returns & Refund Policy – Meeky Cart

Effective Date: February 1, 2024
Last Updated: March 10, 2024

At Meeky Cart, we prioritize customer satisfaction by offering a 60-day return policy on most products and services purchased through our marketplace. If you are not completely satisfied with your order, you may request a return, refund, or exchange under the conditions outlined below.

This policy applies to all products and services available on www.meekycart.com, including physical goods, digital products, and services.

By making a purchase on Meeky Cart, you agree to comply with this Money-Back, Returns & Refund Policy.

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1. Eligibility for Returns, Refunds & Money-Back Guarantee

We offer a 60-day return window from the date of delivery for most products. Below are the conditions under which you may request a return or refund:

1.1 Damaged, Defective, or Faulty Items

• If you receive a product that is damaged, defective, or non-functioning, you must report it within 7 days of delivery.
• You may be required to provide photos or videos as proof of the damage.
• Based on the issue, we may offer a replacement, repair, store credit, or a full refund.

1.2 Incorrect or Missing Items

• If you receive an item that does not match your order, you must report it within 7 days of delivery.
• If part of your order is missing, we will ship the missing item or issue a refund if the item is out of stock.

1.3 Non-Delivery of Orders

• If your order has not arrived within:
  • 30 days (domestic orders)
  • 60 days (international orders)
• You are eligible for a full refund or replacement, unless delays are caused by customs, natural disasters, or other unforeseen circumstances beyond our control.

1.4 Change of Mind Returns (Buyer’s Remorse)

• You may return an item within 60 days of delivery, provided that:
  • The item is unused, unopened, and in its original packaging.
  • You have the original receipt or proof of purchase.
  • The customer covers the return shipping costs.
• Digital products and services are not eligible for change-of-mind refunds.

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2. Return Policy for Different Product Categories

Certain product types have different return conditions. Please review the guidelines for your purchased item.

Product Type	Return Window	Eligibility Conditions
Physical Goods	60 days	Unused, in original packaging, with proof of purchase.
Electronics & Appliances	60 days	Must include original accessories, manuals, and serial number.
Clothing & Footwear	60 days	Must be unworn, unwashed, and in original condition.
Jewelry & Accessories	60 days	Non-returnable if used, except for defects.
Personal Care & Hygiene Products	Non-returnable	Due to health and safety regulations, returns are not accepted unless defective.
Custom-Made or Personalized Items	Non-returnable	Refunds only if the item is incorrect or defective.
Software & Digital Downloads	Non-returnable	Refunds granted only for technical issues, not for change of mind.
Services & Subscriptions	Case-by-case basis	Refunds only if the service was not delivered as promised.

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3. Non-Refundable Items

The following items do not qualify for a refund or return:

• Personalized or custom-made products (unless incorrect or defective).
• Gift cards and promotional vouchers.
• Subscription services once activated or used.
• Perishable goods such as food and beverages.
• Health & beauty products (if opened or used).
• Digital downloads and software after activation.
• Items marked as “Final Sale” or “Non-Returnable”.

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4. How to Request a Return or Refund

To initiate a refund or return request, follow these steps:

1. Contact Customer Support – Email [email protected] or call:
   • UK: +44 7441 477662
   • USA: +1 917-672-7313
2. Provide Order Details – Include your order number, item details, and reason for return/refund.
3. Attach Proof – If applicable, attach photos/videos showing the issue.
4. Wait for Confirmation – Our team will review your request and respond within 3-5 business days.
5. Return the Item (If Required) – If your request is approved, we will provide you with the return shipping address and instructions.

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5. Refund Processing & Payment Methods

• Approved refunds will be processed within 5-10 business days from the date of approval.
• Refunds will be credited to the original payment method (credit card, PayPal, or bank transfer).
• If you do not receive your refund within the expected timeframe, contact [email protected].

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6. Return Shipping Policy

• If the return is due to a damaged, defective, or incorrect item, Meeky Cart covers the return shipping costs.
• If the return is due to a change of mind, the customer must cover the return shipping.
• For large or high-value items, insured shipping may be required.

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7. Store Credit & Partial Refunds

• Customers may opt for store credit instead of a cash refund, which can be used for future purchases.
• In some cases, a partial refund may be issued instead of a full refund.

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8. Chargebacks & Disputes

• If you file a chargeback without first contacting us for a refund, we reserve the right to dispute the chargeback.
• Fraudulent chargebacks may result in account suspension or legal action.

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9. Special Conditions for Marketplace Sellers

Since Meeky Cart is a marketplace, different sellers may have their own refund and return policies. Please check the product page for seller-specific policies before purchasing.

• Sellers must honor the return policy stated at the time of sale.
• If a seller fails to process a return or refund, Meeky Cart may step in to resolve the dispute.
• Customers should communicate directly with the seller via the Meeky Cart messaging system before filing a refund request.

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10. Contact Us

For any refund or return inquiries, reach out to our support team:

📧 Email: [email protected]
📞 Phone (UK): +44 7441 477662
📞 Phone (USA): +1 917-672-7313

📍 UK Address: Unit F, Winston Business Park, Churchill Way, Sheffield, S35 2PS
📍 USA Address: 8345 NW 66TH ST, #F2604, Miami, FL 33166

By making a purchase on Meeky Cart, you acknowledge that you have read, understood, and agreed to this Money-Back, Returns & Refund Policy.