Global Privacy Policy

At MeekyCart, protecting your privacy and ensuring the security of your personal data is our highest priority. This Privacy Policy details how Meeky Store International Ltd (UK) and MEEKY STORE (PTY) LTD (South Africa) ("we," "us," or "our") collect, use, disclose, and safeguard your information when you visit our website, purchase our products, or engage with our services globally.

1. Introduction & Scope

This Privacy Policy applies to all information collected through our website (meekycart.com), mobile applications, and any related services, sales, marketing, or events. By accessing or using our Services, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy.

We are committed to operating in compliance with stringent global data protection laws, including the General Data Protection Regulation (GDPR) in Europe, the California Consumer Privacy Act (CCPA) in the United States, and the Protection of Personal Information Act (POPIA) in South Africa.

2. Information We Collect

We collect personal information that you voluntarily provide to us when you register on the website, express an interest in obtaining information about us or our products, participate in activities on the website, or otherwise contact us. The personal information that we collect depends on the context of your interactions with us and the website, the choices you make, and the products and features you use.

2.1 Personal Information Provided by You

• Identity Data: First name, last name, username, title, and date of birth.
• Contact Data: Billing address, delivery address, email address, and telephone numbers.
• Financial Data: Payment card details and billing information (processed securely via our encrypted payment gateways; we do not store full credit card numbers).
• Transaction Data: Details about payments to and from you and other details of products you have purchased from us.
• Profile Data: Your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.

2.2 Automatically Collected Information

We automatically collect certain information when you visit, use, or navigate the website. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information:

• Technical Data: Internet Protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
• Usage Data: Information about how you use our website, products, and services, including referring URLs, page views, and navigation paths.
• Cookies and Tracking Technologies: We use cookies, web beacons, pixels, and similar tracking technologies to collect and store your information. For more information, please see our Cookie Policy.

3. How We Use Your Information

We process your personal information for a variety of business purposes, primarily to fulfill our contractual obligations to you, manage your account, and improve our services. Specifically, we use the information we collect to:

• Fulfill and Manage Your Orders: We use your information to process payments, arrange shipping through our dropshipping supplier network, process returns, and provide you with invoices and order confirmations.
• Provide Customer Support: To respond to your inquiries, resolve disputes, and troubleshoot problems.
• Personalize Your Experience: To understand how our users as a group utilize the services and resources provided on our website and to offer tailored product recommendations.
• Marketing and Promotions: With your consent, we may use your personal information to send you marketing and promotional communications regarding new products, special offers, or other information we think you may find interesting. You can opt-out at any time.
• Business Analytics: To monitor and analyze trends, usage, and activities in connection with our website to improve our marketing efforts and the overall user experience.
• Fraud Prevention and Security: To detect, prevent, and address technical issues, fraud, and other illegal activities, thereby protecting the security of our platform and our users.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes, including responding to subpoenas and court orders.

4. Sharing Your Information

As a global ecommerce platform operating on a dropshipping model, we must share certain information with trusted third parties to fulfill your orders and operate our business effectively. We only share information with third parties under the following circumstances:

• Suppliers and Logistics Partners: We share your delivery address, name, and contact phone number with our verified manufacturing and supply partners (located globally, including in Asia, Europe, and the Americas) and international couriers (such as FedEx, DHL, USPS, Royal Mail) strictly for the purpose of manufacturing, fulfilling, and delivering your purchased items.
• Service Providers: We employ third-party companies and individuals to facilitate our website, provide services on our behalf, perform website-related services, or assist us in analyzing how our website is used (e.g., payment processors like Stripe or PayPal, email marketing platforms, and hosting providers).
• Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of the transaction.
• Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

5. International Data Transfers

Our servers are located globally, and we operate from the United Kingdom and South Africa. Because we work with suppliers around the world, your information may be transferred to, stored, and processed in countries other than the one in which you reside.

By using our website, you consent to the transfer of your information to countries outside of your country of residence, which may have data protection rules that are different from those of your country. However, we take all necessary measures to ensure that any such transfers are conducted securely and in accordance with applicable data protection laws, including implementing Standard Contractual Clauses for transfers outside the European Economic Area (EEA).

6. Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

7. Your Data Protection Rights

Depending on your geographical location, you may have specific rights regarding your personal information under applicable data protection laws (such as the GDPR or CCPA):

• Right to Access: You have the right to request copies of your personal data.
• Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Erasure (Right to be Forgotten): You have the right to request that we erase your personal data, under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our support email address provided below.

8. Security of Your Data

We have implemented appropriate organizational and technical security measures designed to protect the security of any personal information we process. We use industry-standard encryption (SSL/TLS) to protect data transmitted to and from our website. However, please remember that no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

9. Children's Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are under 16, please do not use or provide any information on this website or on or through any of its features. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information immediately.

10. Updates to This Privacy Policy

We may update this privacy notice from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated "Last Updated" date at the top of this document. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.

11. Contact Us

If you have questions, comments, or concerns about this Privacy Policy or our data practices, or if you would like to exercise your privacy rights, please contact our Data Protection Officer at: