↩ Introduction
Meeky Cart is committed to customer satisfaction and strives to provide a smooth and transparent refund and returns process. This policy outlines the procedures, eligibility, and responsibilities related to returning products and obtaining refunds for purchases made through Meeky Cart.
The policy applies to all products, including beauty, makeup, health, tech, gadgets, and pet products, shipped from multiple international locations including China, USA, UK, Spain, UAE, Canada, South America, and Australia. It also covers items that may be fulfilled via dropshipping from partner suppliers.
Important Notes:
- This policy applies to all customers, domestic and international, unless local laws provide additional rights.
- By placing an order with Meeky Cart, you agree to comply with the terms outlined in this refunds and returns policy.
- Meeky Cart reserves the right to update this policy at any time to reflect changes in international shipping, supplier availability, or product categories.
✅ Eligibility for Returns
To ensure a smooth and fair returns process, Meeky Cart has established the following criteria for items eligible for return:
- Products must be unused, in their original condition, and in the original packaging with all tags, manuals, and accessories included.
- Returns must be initiated within 60 days of delivery for most products.
- Items must not be damaged by the customer or show signs of wear, tampering, or misuse.
- Products purchased during promotional events or sales are eligible unless specifically excluded in the product description.
- Digital products, services, and perishable items (e.g., certain health and beauty products) are generally not eligible for returns due to hygiene and licensing restrictions.
Important Notes:
- Eligibility for return may vary for international orders depending on local customs, regulations, or product restrictions.
- Meeky Cart reserves the right to refuse returns that do not meet the stated criteria.
- Customers should carefully inspect items upon delivery and report any issues promptly to ensure eligibility.
⏳ Return Period
Meeky Cart allows customers a return period of 60 days from the date of delivery for most eligible products. This period provides sufficient time for customers to inspect their purchases and request a return if necessary.
Details of the return period:
- The 60-day period starts from the date the customer receives the item.
- For international shipments, additional days may be granted to account for longer delivery times.
- Pre-orders or backorders have a return period starting from the date the item is delivered, not the order date.
- Returns initiated after the 60-day window may be subject to rejection or partial refunds, depending on the condition of the item.
Important Notes:
- Customers are encouraged to track the delivery date to ensure timely return requests.
- Extensions may be considered on a case-by-case basis for international shipments delayed due to customs or carrier issues.
- Meeky Cart reserves the right to update return periods in alignment with new regulations or product-specific requirements.
🚫 Non-Returnable Items
Certain products cannot be returned due to hygiene, safety, or service-related reasons. Meeky Cart has established the following categories as non-returnable:
- Perishable goods, including certain health, beauty, and food products that may expire or degrade over time.
- Personal care items that have been opened or used, such as makeup, skincare, or hygiene products.
- Digital products, software licenses, or downloadable content that cannot be returned once accessed.
- Gift cards, vouchers, or promotional codes.
- Customized or personalized products created specifically for the customer, unless defective or damaged during shipping.
- Items marked explicitly as non-returnable in the product description.
Important Notes:
- Customers should review product descriptions carefully before purchasing to understand return eligibility.
- Non-returnable items damaged during shipping may still be eligible for replacement or refund; customers should report such issues promptly.
- Meeky Cart reserves the right to refuse returns for items that fall under non-returnable categories.
📝 How to Initiate a Return
To ensure a smooth return process, customers must follow the proper steps to initiate a return request for eligible items:
- 1. Log in to your Meeky Cart account and navigate to the “Orders” section.
- 2. Select the order containing the item(s) you wish to return and click on “Request Return”.
- 3. Provide a reason for the return and attach photos if applicable (especially for damaged or defective items).
- 4. Submit the request and wait for confirmation from Meeky Cart’s customer support team.
- 5. Once approved, you will receive a return authorization and shipping instructions, including a return label if applicable.
Important Notes:
- Returns submitted without proper authorization may not be accepted.
- Customers are responsible for providing accurate information and documentation to expedite the return process.
- Return requests should be initiated within the 60-day return window to remain eligible for a refund or replacement.
- International customers should also consider customs and shipping times when initiating a return.
📦 Return Shipping Instructions
To ensure your returned items reach Meeky Cart safely and efficiently, customers must follow the provided shipping instructions:
- 1. Package the item securely in its original packaging, including all accessories, manuals, and tags.
- 2. Clearly label the package with the Return Merchandise Authorization (RMA) number provided by Meeky Cart.
- 3. Use the designated carrier or shipping method specified in your return authorization instructions.
- 4. Retain the shipment receipt and tracking number for your records.
- 5. Ship the package within the time frame specified in your RMA approval to maintain eligibility for a refund or replacement.
Important Notes:
- Improperly packaged or unlabeled returns may result in delays or rejection of the return.
- Meeky Cart is not responsible for items lost or damaged during return shipping unless a prepaid return label or insurance is provided.
- International customers must comply with local customs regulations and include all necessary documentation.
- Follow the return instructions exactly to ensure a timely refund or replacement process.
💰 Return Shipping Costs
The cost of returning items to Meeky Cart depends on the reason for the return and the customer’s location. Our policy ensures fairness and transparency for both domestic and international returns.
Key points regarding return shipping costs:
- If the return is due to a defective, damaged, or incorrectly shipped item, Meeky Cart covers the return shipping cost and provides a prepaid shipping label when available.
- If the return is for reasons other than product fault (e.g., change of mind, wrong size), the customer is responsible for return shipping costs.
- For international returns, additional customs fees, duties, or taxes may apply and are typically the responsibility of the customer.
- Customers should retain proof of postage and tracking numbers to ensure proper processing of the return.
Important Notes:
- Return shipping costs may vary based on package weight, size, and destination.
- Using the designated carrier and shipping method specified by Meeky Cart helps minimize delays and ensures the package is trackable.
- Partial refunds may be issued if return shipping costs are not in compliance with this policy.
- Customers are advised to review shipping cost responsibilities before initiating a return to avoid misunderstandings.
⏱ Refund Processing Time
After Meeky Cart receives and inspects your returned item, refunds are processed in a timely manner to ensure customers receive their money back without unnecessary delays.
Details on refund processing:
- Refunds are typically processed within 5–15 business days after the returned item is received and inspected.
- Processing times may vary depending on the original payment method, bank processing times, and international transfer durations.
- Customers will be notified via email once the refund is initiated and will receive confirmation when it has been completed.
- Partial or delayed refunds may occur if the returned item is not in its original condition or is missing components.
Important Notes:
- Refunds are typically issued to the same payment method used during purchase, unless otherwise agreed with customer support.
- International refunds may take additional time due to cross-border banking procedures.
- Keep documentation such as tracking numbers and return receipts to expedite any inquiries regarding refund delays.
- Meeky Cart aims to provide a smooth and transparent refund experience for all eligible returns.
💳 Refund Methods
Meeky Cart offers several refund methods to ensure customers receive their funds in a convenient and secure manner. The method depends on the original payment type and customer preferences.
- Original Payment Method: Refunds are usually issued to the credit/debit card, digital wallet, or bank account used for the original purchase.
- Store Credit: Customers may opt to receive refunds as store credit, which can be used for future purchases on Meeky Cart.
- Replacement: In some cases, especially for defective or damaged items, customers may choose to receive a replacement instead of a monetary refund.
- Third-Party Payment Providers: Refunds may also be processed through PayPal, Ecocash, InnBucks, or other supported payment platforms if that was the original payment method.
Important Notes:
- Refunds to the original payment method may take additional time due to banking or payment processor procedures.
- Store credit refunds are typically issued immediately after inspection and approval of returned items.
- Customers must provide accurate payment details to prevent delays in receiving refunds.
- Refunds for international orders may be subject to currency conversion and additional processing times.
🔄 Exchanges
Meeky Cart provides options for customers to exchange eligible products for the same item, a different size, or an alternative product depending on availability. Exchanges are handled promptly to ensure customer satisfaction.
- Customers can request an exchange by initiating a return and specifying the desired replacement item.
- Exchanges are subject to product availability; if the requested item is out of stock, a refund or store credit may be offered instead.
- All exchanged items must be returned in their original condition, including packaging, accessories, and any included manuals or tags.
- Shipping costs for exchanges are handled according to the reason for exchange: Meeky Cart covers costs for defective/damaged items, while customers may be responsible for exchanges due to personal preference.
Important Notes:
- Exchanges may take additional processing time depending on international shipping and customs clearance.
- Customers should clearly indicate the item they wish to receive as a replacement to avoid processing delays.
- Meeky Cart aims to provide a seamless exchange experience and will assist customers with any questions during the process.
- Partial exchanges, such as swapping one item in a multi-item order, may be handled separately and could incur additional shipping costs.
⚠ Damaged or Defective Items
Meeky Cart takes quality seriously. If you receive a damaged or defective product, prompt action ensures replacement or refund is processed efficiently.
- Inspect items immediately upon delivery and report any damage or defect within 7 days of receipt.
- Provide photographic evidence of the damage or defect when submitting a return or refund request.
- Meeky Cart will provide a prepaid return shipping label for defective or damaged items, where applicable.
- Upon receiving the returned item, our team will inspect it and process either a full refund or replacement based on customer preference.
- For international shipments, additional time may be required for inspection and customs clearance before a refund or replacement is issued.
Important Notes:
- Items damaged during shipping are the responsibility of Meeky Cart or the shipping carrier; proper documentation ensures your claim is processed efficiently.
- Defective products due to manufacturer errors will be replaced or refunded at no additional cost.
- Failure to report damaged or defective items within the specified timeframe may limit eligibility for a full refund or replacement.
- Meeky Cart strives to resolve all claims promptly and maintain a high standard of customer satisfaction.
❌ Lost Returns
In rare cases, returned packages may be lost during transit. Meeky Cart has procedures in place to handle lost returns fairly and efficiently.
- Customers are required to use a trackable shipping method and retain proof of postage for all returns.
- If a returned package is lost in transit and tracking confirms delivery failure, the customer may be asked to reship the item or provide evidence for insurance claims.
- Meeky Cart is not responsible for returns sent without tracking or proper packaging.
- For international returns, additional delays or losses due to customs procedures are beyond Meeky Cart’s control.
- Once a lost return is confirmed, Meeky Cart will work with the customer to either provide a replacement or refund, depending on circumstances and proof of shipment.
Important Notes:
- Using the provided RMA and return instructions helps prevent loss and ensures the return can be tracked efficiently.
- Customers should contact support immediately if a return package appears delayed or missing to allow timely investigation.
- Meeky Cart may require insurance or proof of shipment for high-value returns.
- Following proper return procedures is essential for a smooth refund or exchange process.
💸 Partial Refunds
In certain situations, Meeky Cart may issue partial refunds instead of full refunds. This ensures fairness when only part of an order is returned or when items are not in their original condition.
- Partial refunds may be granted if an item is returned missing components, manuals, or packaging.
- Damaged items caused by customer mishandling may qualify only for a partial refund.
- Partial refunds are calculated based on the value of the returned item relative to its original purchase price, including shipping costs when applicable.
- For multi-item orders, if only some items are returned, a partial refund will reflect the value of the returned products.
- International returns may have additional deductions for customs, duties, or taxes depending on local regulations.
Important Notes:
- Partial refunds are only applied after the returned items are inspected and verified.
- Meeky Cart communicates clearly with customers about any deductions applied to the refund.
- Customers should report missing parts or damages promptly to ensure accurate partial refund processing.
- All partial refunds follow the same timeline as standard refund processing (5–15 business days).
🌐 International Returns
Meeky Cart ships globally and accommodates international returns with clear guidelines to handle shipping, customs, and processing efficiently.
- International customers must follow the same return initiation process as domestic customers, including obtaining an RMA.
- Returns must comply with the 60-day return period, starting from the date of delivery.
- Customers are generally responsible for return shipping costs, customs duties, and taxes, unless the return is due to a defective or damaged item.
- Tracking is required for all international returns to ensure the package can be monitored throughout transit.
- Refunds for international returns may take longer to process due to customs clearance and cross-border banking timelines.
Important Notes:
- Using the designated shipping method provided by Meeky Cart reduces the risk of customs issues and lost packages.
- International customers should verify local import regulations before shipping returns to avoid additional fees or confiscation.
- Meeky Cart cannot guarantee timelines for returns held in customs, but will provide guidance and support to facilitate the process.
- Proper documentation and RMA labeling are critical for smooth processing of international returns and refunds.
🛃 Customs and Duties on Returns
International returns may be subject to customs regulations, duties, and taxes. Meeky Cart provides guidance to ensure clarity regarding responsibilities for these charges.
- Customers are generally responsible for any customs duties, import taxes, or VAT applicable when returning items internationally.
- Meeky Cart cannot reimburse customs or import fees unless the return is due to an error on our part (damaged, defective, or incorrect items).
- Proper documentation must accompany international returns to prevent packages from being held or rejected by customs authorities.
- Shipping carriers may require customers to pay customs fees upfront for returns; these costs are separate from the return shipping fee.
- Returns without the correct customs documentation may be returned to the sender or delayed indefinitely.
Important Notes:
- Customers are advised to check local import regulations before initiating an international return.
- Meeky Cart provides detailed return labels and instructions for international shipments to minimize customs issues.
- Failure to comply with customs requirements may affect refund eligibility or delay processing.
- Communication with Meeky Cart support is recommended if any issues arise during the customs process.
📦 Restocking Fees
In some cases, Meeky Cart may apply a restocking fee to returned items. This fee covers handling, inspection, and repackaging of items that are returned without defects or damage.
Details on restocking fees:
- Restocking fees typically apply to returns initiated for reasons other than damaged, defective, or incorrect items.
- The fee amount varies depending on the product category and condition, typically ranging from 5% to 15% of the item’s price.
- Restocking fees may be deducted from the refund amount and are clearly communicated to the customer before processing.
- Items returned missing packaging, accessories, or manuals may incur higher restocking fees.
Important Notes:
- Customers are encouraged to review product conditions and packaging requirements before initiating a return.
- Restocking fees are applied only when applicable and are never charged for defective, damaged, or incorrectly shipped items.
- International returns may include additional handling fees depending on shipping distance and carrier policies.
- Meeky Cart strives to maintain transparency in all fees associated with returns to ensure fair treatment of customers.
⚖ Refund Exceptions
While Meeky Cart aims to provide full refunds for eligible returns, certain situations are considered exceptions and may affect refund eligibility.
- Products damaged or altered by the customer beyond normal inspection are not eligible for a full refund.
- Items returned after the 60-day return period may be subject to partial refunds or rejected entirely.
- Digital products, personalized items, and perishable goods are excluded from standard refunds unless defective or damaged.
- Returns lacking proper documentation, RMA numbers, or tracking may not qualify for a refund.
- Items purchased through third-party promotions or marketplaces may have separate refund terms, which supersede Meeky Cart’s standard policy.
Important Notes:
- Meeky Cart evaluates all exceptions on a case-by-case basis to ensure fairness.
- Customers should contact support promptly if they believe their return qualifies despite being an exception.
- Clear communication and adherence to return instructions increase the likelihood of receiving a refund or replacement.
- Meeky Cart reserves the right to update refund exceptions in accordance with regulatory requirements or product-specific conditions.
🔄 Exchanges & Store Credit
Meeky Cart offers options for customers to receive store credit or exchange items as an alternative to standard refunds. This provides flexibility and ensures satisfaction with returned products.
- Customers may choose to receive store credit equal to the purchase price of returned items, which can be used for future purchases.
- Store credit is typically issued immediately after Meeky Cart approves the returned item.
- Exchanges for different sizes, colors, or similar products are available if the desired item is in stock.
- Shipping costs for exchanging items are handled based on the reason for the exchange: Meeky Cart covers costs for defective or damaged items; customers cover costs for preference-based exchanges.
- Store credit does not expire, but customers are encouraged to use it within a reasonable time to enjoy their benefits.
Important Notes:
- Store credit and exchange requests must follow the standard return initiation process, including RMA approval.
- Customers should ensure accurate product selection during exchanges to avoid additional delays or complications.
- Partial store credit may be applied if only part of an order is returned.
- Meeky Cart reserves the right to refuse exchanges or store credit if the returned item does not meet eligibility criteria.
📞 Contact Information
For any questions or assistance regarding refunds and returns, Meeky Cart provides multiple channels to ensure prompt support for all customers.
Customers can reach Meeky Cart support through the following methods:
- Email: [email protected] (response typically within 24–48 hours)
- UK Phone: +44 7441 477662
- USA Phone: +1 917-672-7313
- Contact Form: Available on the Meeky Cart website under “Help & Support”
- Live Chat: Accessible on the website during business hours for instant assistance
Important Notes:
- Always provide your order number, RMA number (if applicable), and a detailed description of your issue for faster resolution.
- Support is available for domestic and international customers, including guidance on shipping, customs, and refunds.
- Meeky Cart strives to resolve all inquiries promptly and professionally to ensure customer satisfaction.
- Keep a record of all communications for reference until your return or refund is fully processed.
📝 Policy Updates
Meeky Cart reserves the right to update or modify the Refunds & Returns Policy at any time. Updates ensure compliance with regulatory changes, operational improvements, and enhanced customer experience.
Key points regarding policy updates:
- Customers are encouraged to review the Refunds & Returns Policy periodically to stay informed about current terms and conditions.
- Any changes to the policy will be posted on the Meeky Cart website with an effective date clearly indicated.
- Orders placed before policy updates will be subject to the terms in effect at the time of purchase.
- Significant updates, such as changes in international return procedures or shipping costs, may also be communicated via email to registered customers.
Important Notes:
- Customers should ensure they understand the current policy to avoid misunderstandings regarding returns, refunds, or exchanges.
- Meeky Cart aims for transparency and clear communication with all customers regarding any modifications.
- Policy updates are designed to improve service efficiency, protect customer rights, and comply with legal requirements.
- For questions regarding recent updates, customers can contact Meeky Cart support via email, phone, or live chat.