Customer Service

Customer Service – Meeky Cart

Effective Date: February 1, 2024
Last Updated: March 10, 2024

At Meeky Cart, customer satisfaction is our priority. Whether you need help with an order, a return, or your account, our Customer Service Team is here to assist you. Below are the ways to contact us and details about our service policies.

1. How to Contact Us

📧 Email Support: support@meekycart.com
📞 Phone (UK): +44 7441 477662
📞 Phone (USA): +1 917-672-7313

📍 Registered Address (UK):
Meeky Store International Ltd
Unit F, Winston Business Park
Churchill Way, Sheffield, S35 2PS

📍 Registered Address (USA):
Meeky Store International LLC
8345 NW 66TH ST, #F2604
Miami, FL 33166

💬 Live Chat: Available on our website during business hours.
📲 Social Media Support: DM us on Facebook, Twitter, and Instagram for quick responses.

2. Customer Support Hours

Note: Response times may vary during peak shopping seasons and holidays.

3. Order Support

Checking order status

• Track your order by logging into your Meeky Cart account.
• Once shipped, a tracking number will be sent via email or SMS.

Changing or canceling an order

• Orders can be modified or canceled before shipping.
• After shipping, follow our Returns & Refunds Policy for assistance.

Missing, damaged, or incorrect orders

If your order is wrong or damaged:

1. Contact Customer Support within 7 days of delivery.
2. Provide your order number and photos of the issue.
3. We will work with the seller or carrier to resolve the issue.

4. Returns & Refunds

• Meeky Cart offers a 60-day return period for eligible items.
• Some items, such as digital goods and personalized products, may not be returnable.
• Refunds are processed within 5-10 business days after approval.

For full details, see our Returns & Refunds Policy.

5. Account & Payment Support

Managing your account

• Reset your password via “Forgot Password” on the login page.
• Update your email, phone number, or address in Account Settings.

Payment issues

If your payment fails or is overcharged:

• Check that your payment method is valid and has sufficient funds.
• Contact your bank or card provider if the issue persists.
• Email us at billing@meekycart.com for assistance.

6. Marketplace Disputes

Buyer-seller disputes

• Contact the seller first through the Meeky Cart messaging system.
• If unresolved, escalate the dispute to Customer Support within 30 days of purchase.

Fraud prevention

• Report suspicious listings or sellers via support@meekycart.com.
• We monitor transactions for fraud and take action against violations.

7. Technical Support

Website & app issues

If you experience technical difficulties:

• Clear your browser cache and refresh the page.
• Make sure your app is updated to the latest version.
• If the issue persists, contact techsupport@meekycart.com.

8. Feedback & Complaints

We value your feedback and continuously work to improve our services.

• Send feedback to feedback@meekycart.com.
• For complaints, email complaints@meekycart.com. We will investigate within 3-5 business days.

9. Privacy & Security

• Your personal data is protected under our Privacy Policy.
• We use secure encryption and fraud detection systems.
• Meeky Cart will never request your password or payment details via email or phone.

For security concerns, contact security@meekycart.com.

Meeky Cart is committed to providing excellent customer service. If you need assistance, don’t hesitate to reach out! 🚀